Return & Refund Policy

Last updated: August 2026

We want you to love what you order. Because our products are intimate apparel, our return policy is a little different from a typical clothing store — here's exactly how it works.

Eligible Returns

We accept returns within 7 days of delivery on items that are:

• Unworn and unwashed
• In original condition with all tags attached
• With the hygiene liner still intact and unremoved (where applicable)

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned or exchanged under any circumstances:

• Any item with the hygiene liner removed or tampered with
• Bodysuits, thongs, and other intimate items once tried on
• Final sale or clearance items
• Gift cards

How to Start a Return

Email us at support.silkandsoil@gmail.com with your order number and the item(s) you'd like to return. We'll confirm eligibility and send you return instructions.

Refunds

Once we receive and inspect your return, we'll notify you of approval or rejection. Approved refunds are processed to your original payment method within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Damaged or Incorrect Items

If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery at support.silkandsoil@gmail.com with photos of the issue. We'll arrange a replacement or refund at no cost to you — no return required in most cases.

Exchanges

We don't currently offer direct exchanges. For a different size or style, please return your original (unworn) item for a refund and place a new order.

Contact Us

Questions about your return? Reach us at support.silkandsoil@gmail.com.